A subscription to Lug+Carrie is the most hassle free way to get moving by eBike.
Insurance is included in your subscription. So, in the unfortunate event that your bike is damaged or stolen, we’ll take care of everything and get you a replacement quickly.
When you sign up for the bike, you sign our Ts&Cs which give some simple directions on how and where you should store your bike so that you’re covered by insurance if something happens to it.
Your bike is way less likely to be damaged or stolen if you follow these directions. And, if it is, you’ll only need to pay $500 towards the replacement cost.
If you don’t follow them, you’re up for the full replacement cost of the bike. Not good.
We thought it might be time for a little refresher and some helpful tips. Read on for more on where you can safely store your bike at home or when you’re out and about.
If you have any questions, reach out, we’re here to help!
Store your bike at home
When you subscribe to Lug+Carrie, you nominate a primary storage location, usually this is at your home. When your bike is at that location, it needs to be:
- Not visible from a public space; and
- Under cover
Ideally your bike would be in a locked garage, shed, or inside your home.
So long as it’s not visible from a public space, it’s also fine to store the bike in an open air garage (like a carport). You can also store it in a communal bike area (like the parking area of an apartment building). If you store it somewhere like this, chain it to something solid and engage the frame lock and alarm. These areas are more secure than the bike being out in the open, but are still accessible to thieves.
Here’s a little video showing you how to lock your bike.
Storing your bike when you’re out and about
If you’re going out and leaving your bike for long periods of time during the day or night, e.g. to go to work or to an event, it’s fine for it to be visible from a public space, but it must be both:
- Locked up where you are e.g. outside the restaurant, event, or your work (unless you’re leaving it as part of your commute, see section further on)
- Locked using the chain lock, frame lock and alarm
If for some reason you need to leave your bike e.g. you’ve had a few too many drinks at dinner (it happens, safety first), or you need to leave it at work or at a friend’s house, you need to follow the same storage rules you would at your primary storage location.
So that means, if you’ve had it locked up outside the restaurant and you need to leave it, you’ll need to find somewhere more secure to store it until you can come back and get it.
You might be able to leave it in a secure building, a secure bike storage facility or at a friend’s house. Brisbane, Sydney and Melbourne all have 24/7 secure bike storage facilities that you can subscribe to, so if you’re out and about at night on the regular this could be worth looking into. Still way cheaper than overnight car parking!
Brisbane: Cycle2City at King George Square (make sure to subscribe in advance).
Sydney: City of Sydney bike lockers
Melbourne: Parkiteer (make sure to subscribe in advance).
Storing your bike as part of your commute
An exception to the ‘out and about’ directions above is if you are riding your bike for part of your commute e.g. you ride to the bus station, lock your bike up there then catch the bus the rest of the way. We’re cool with this, so long as you lock your bike to something solid using the chain lock, frame lock and alarm.
Because you’re storing it there for a long period of time, please lock it in the safest place possible. For example, you could:
- Lock it somewhere that is visible to lots of people
- Lock it in a different place each day
- If there are CCTV cameras, you could lock it in view of these
- Some public transport hubs have more secure bike storage facilities like Parkiteer in Melbourne
Check out our full Ts&Cs here and if you’re unsure about where to store your bike when you’re at home, at work or out and about, just ask, we’re happy to help!
