Lisa Loru3 May 2024Lug+Carrie is one of the best options if you are looking for a carefree e-bike in Melbourne. You can buy or rent a vehicle for only 50$/week. You can build your own with whatever you need on it. It has 3 security systems: frame lock, chain and anti-theft alarm. Best of all: the Bosh battery. Easy to charge, easy to take out and put back. Battery life depends on the mode you use (no battery, eco, tour, sport, turbo). I rented a red Tern HSD. It is absolutely stunning. Comfortable, versatile, stable in all weather conditions. A special thanks goes to Alison. She simply was amazing with me. She helped me choose it and since it has been my partner for almost a year. Highly recommended.
Magdel van der Walt29 April 2024Amazing servize and above and beyond effort to fix the bike and keep me riding as mutch as posible. Thanks guys. Let me explain, for those who are willing to lear on. I have had my bike for about year and since day one its been squeaking and the gears slip! Have had it "fixed" by the place I bought it twice, but still it squeaked and sliped. Out of desperation used Lug and Carrie since when I rented a bike they gave me excelent service. At 1st lug and carry did a quick standard service, but this didnt fix the problem. Called them and aranged to take the bike back and they sriped it down to the frame and found that the frame was defective. They then aranged for a warentee frame from Tern AND gave me a red frame to use while I waite for the replacement. Like I said at the top Amazing servize and above and beyond effort to fix the bike and keep me riding as mutch as posible. Thanks guys.
Fernando Jativa15 April 2024I've had an incredible journey with Lug & Carrie, starting from the moment I first rented a cargo bike from them 3 years ago. I was so happy with the bike, that I decided to buy it, and they have continued to provide an outstanding service and support ever since. They stand out for their exceptional customer service. Every visit, whether it's a simple service check-up or an urgent repair, is handled with professionalism. Their team is very skilled with Tern bikes, friendly, and always willing to go the extra mile to ensure the customer's needs are met. What's truly remarkable is how Lug & Carrie maintain the same high standard of service after the sale as they do before. It's rare to find a company that continues to value and support its customers long after the initial transaction. They've created a community of cycling enthusiasts who feel supported and valued.
Monica O'Dwyer2 April 2024Commuting across town is no longer a struggle but an enjoyable breeze along Melbourne's bike paths with my lug and carry bike (and it's faster than public transport). The one time I had a flat tyre - the included taxi-pick-up service was prompt and efficient. Overall its an excellent cost-efficient travel solution!
Matt Pring19 March 2024Love my e bike, love the service from lug and carry.
Shqipe Memishi9 March 2024I rang Lug + Carrie for a service on Wednesday afternoon because my bike tube burst, and within the hour I received a text from Katie saying that she can organise a pick-up from my home address the following day (Thursday), as they would be in my area in inner west Melbourne. I had work on Thursday but this wasn’t a problem. The team were still able to pick up my bike. While at work, I received a text from Dan giving me an update that he had replaced the rear tyre and tube. He didn’t state whether it had been dropped back home or not. I just assumed I’d have to pick it up from the shop after work because they had already done a lot for me (as in picking up my bike and servicing it). But after a long days work as a florist, and then floristry school at night, I came home to a freshly serviced bike locked up safe at my front entrance. This all happened within a days initial call!I am so grateful to Katie, Dan and whoever picked up and dropped off my bike! Thanks team for looking after me :)
Melanie Henry6 March 2024Delighted with our L+C bike and even know as owners (after 3 years of leasing) we’re incredibly impressed by the ongoing support. Looking forward to many more years of riding!
Hannah29 February 2024We have a 1 and 3 year old, and the GSD from Lug + Carrie has changed our life- no more sitting in traffic with wailing kids, they enjoy seeing so much more than you can in a car, we chat heaps, and it’s great in all weathers with the storm shield. The service is incredibly prompt and the staff are so helpful. Highly recommended lug + carrie!
Once you subscribe, we'll bring your Lug+Carrie right to your doorstep.
Free delivery, service pickups + drop offs.*
Your bike, your way. Subscribe for as long as you want, or choose to purchase it outright after 6 months. It's that simple.
It's your electric bike until you unsubscribe or buy it.
When your Lug+Carrie needs a tune-up, we'll pick it up, take care of everything, and bring it back to you, good as new.
Repairs, maintenance + insurance Included.
At Lug+Carrie, we believe in ease and flexibility. Decided our service is not for you? Just let us know with 4 weeks' notice, and we'll collect your bike hassle-free.
Enter your contact details to claim the offer and a Lug+Carrie team member will be in touch. Standard T&C’s apply
An affordable second-car alternative. Whether you’re a family with one or two kids, a couple without children, or someone seeking a better mode of travel, we have the perfect eBike solution for you.
From $48 per week
Quick Haul
Our most affordable + simple pedal-away-today option. Turn daily chores into adventures.
| Passengers |  |
From $54 per week
HSD
Big features, small package.
The ultimate compact e-cargo bike.
| Passengers |  |
Manage the rising cost of living with an affordable electric bike subscription, from $48 per week.
Get free delivery, servicing, rider rescue and insurance included.
Improve your sense of well-being and overall mental health by riding an eBike.
Have the option to buy your eBike without being left out of pocket.
Do your part for the environment and budget by reducing how often you drive a car.
Our goal is to empower families to leave the car at home by providing no commitment flexible subscriptions, with reassuring ongoing support, to the best bikes in the world.
“Something happens when you dive into a world where clocks don’t click and inboxes don’t ping.
As your arms circle, swing and pull past along the edge of the vast ocean, your mind wanders, and you open yourself up to awe, to the experience of something astonishing, unfathomable, or greater than yourself.”
Book a time to chat with us if you’ve got questions or want to sign up.
