At Lug+Carrie, we’re on a mission to reduce the number of short car trips. Our electric cargo bikes make your commute stress-free and turn the school drop off into a mini adventure. So, whether you’re new to eBikes, or ready to ditch the second car for good, we’re here to help you get moving!
Absolutely. Head to this page to schedule a test ride, drop into one of our city locations in Melbourne, Brisbane and Sydney or send us an email at info@lug-carrie.com to enquire.
During your test ride, our team will help you determine which eBike is right for you. As well as, provide tips on riding with passengers, pets, and cargo to ensure you feel confident.
Whether you subscribe or buy is down to your personal needs and preferences but here is some guidance on why we think you might go for one or the other:
Subscription: a no-commitment introduction to the lifestyle with the benefit of never having to learn how to change a tyre or tune the gears.
Our subscription includes everything so all you need to do is Ride! This means we own all the hassles of maintenance, sourcing replacement parts or swapping accessories. If you fall in love…it happens…you can buy it outright with a balloon payment.
Because we cover all the ongoing maintenance and replacement parts, we only use the most reliable, long lasting and safe products on the market.
Buy new: Get the latest models and features, delivered to your door, with ongoing manufacturer support
If you already know a thing or two about eBikes, you’ve done your research and know that Bosch is the best of the best, you might consider buying. You’ll have access to all the latest features and models, as well as your pick of colours and when your bike arrives, it’ll be fresh out of the box. One of our specialist Tern team will put it together, deliver it to you and do a personalised handover.
Buy refurbished: Same Bosch reliability for less. Warranty and tune up included. Avoid the pitfalls of Facebook Marketplace and Gumtree!
If you’re on a budget or you won’t ride enough kms to justify the cost of subscribing or buying new, refurbished might just be for you. You’ll be getting the same top quality with the peace of mind that it’s been serviced and maintained by our specialist technicians. You’ll also get a full service history, battery health report, warranty and tune up included.
An eBike is just like a regular bike, but it includes an electric motor that is powered by a rechargeable battery. The motor provides pedal assistance, which makes carrying a large load, heading up hills, or riding into the wind (or all of the above) a lot easier.
Lug+Carrie eBikes have four different levels of pedal assistance, which allow you to get as much or as little help as you want. The motor makes it easy for you to carry loads like kids or groceries, or to get where you’re going without getting overheated and sweaty. Ultimately, eBikes help you to do more, ride more, and ride further.
Find out more about the top four reasons our customers chose an electric bike. We might have written this blog back when we only had 100 customers, but the advice still rings true!
Yes they are.
As electric bikes gain popularity and more manufacturers and importers enter the market, it’s important to understand the regulations surrounding their use. Especially if you intend on carrying your family and charging it in your home.
In Australia, there are specific rules regarding the maximum power output of the motor and how the power is delivered and all of our Tern and Riese & Muller bikes abide by these local laws and meet international safety standards above and beyond those here in Australia.
Find out more here.
Yes, you have to charge the battery if you want to use the electric motor, which we assume is the reason you’re looking into eBikes! The charge process is as simple as plugging it in, just as you would with your mobile phone. To fully charge the battery takes about 4 hours.
The battery can be removed from the bike for charging. This is super convenient if you want to take it up to your office with you to charge while you stare out the window and think about what you want to do next with your Tern.
So how long does a charge last? The range of each of our eBikes varies and it all depends on how heavily you rely on pedal assist and how much load you carry. Using a single standard, fully charged battery, you will get between 42 and 110km.
As a Lug+Carrie subscriber you are covered by the Rider Rescue roadside assistance program. If you are stranded with a flat battery, mechanical issues, or an injury, they’ll organise a taxi to take you and your bike to a destination of your choosing, a ride valued up to $50. For more details, check out The Lug+Carrie Guide to Breakdowns.
Additionally, if it’s just a flat battery and you’re looking for a workout, your eBike will work just like a normal bike when the battery is flat or if the motor is turned off.
If you own your Lug+Carrie eBike, you can join Bicycle Network as a member for an annual fee. Their membership includes access to Rider Rescue. You can be dropped off at one of our locations with your bike, and we’ll assist you in getting back on the road.
No. The Bosch batteries on our Tern and Riese & Muller bikes meet the most rigorous battery safety standards – a standard called UL2849.
Unfortunately, with news of eBike battery fires spreading in the mainstream media, people have become worried about the dangers involved with eBikes and scooters.
Find out more about why, if you opt for an eBike from Lug+Carrie, you have no reason to worry.
A Lug+Carrie subscription is an ongoing rental of one of our eBikes designed to remove upfront purchase costs, any suprises breakdown and maintenance fees, and everyday support to keep you moving For a fixed, predictable and budgetableweekly fee, you get:
We’ve created a helpful blog post that provides even more detail about the Lug+Carrie subscription service.
No you can’t subscribe, but you can buy a new or refurbished Tern bike from us if you live outside the operational zones!
We have our operational zones in place for our Lug+Carrie subscription customers so that we can provide our premium service. That includes delivery of your bike by one of our team who will set you up and get you ready to go, free at home servicing and maintenance (or we’ll pick the bike up and drop it back) and Rider Rescue – think roadside assistance but for bikes. Find out more about Rider Rescue here.
For more information on our operational zones in Sydney, Melbourne and Brisbane take a look here.
If your bicycle is damaged or stolen, you should get in touch with us to help you out.
Each bicycle is covered by insurance that carries an excess of $500. In the case of damage above $500 or theft, the subscriber would be responsible for the $500 excess payment, while insurance would cover the rest.
To be covered by insurance, your bike needs to be securely locked using the frame lock, chain lock, and alarm. The bike must also be kept undercover and out of sight overnight. Read more about how to safely lock your bike here or check out this nifty video our teammate Thomas kindly whipped up.
Damaged or lost parts, components, or accessories valued up to $500 will be charged to the subscriber at the value of the item/s.
Yes, you can! If you fall in love with your bike, you can buy it after 6 months with a balloon payment. Get in touch and we’ll chat with you about what that looks like. You can get a rough estimate on our ‘why subscribe’ page.
Yes, you absolutely can!
If you’re already a Good Mover:
If you haven’t seen your unique referral code, check your emails or get in contact with the team.
We offer a range of eBikes on subscription – Check out our bike builder to find the right one for your needs. They are all built to be extremely flexible in terms of who can ride them.
The best way to illustrate the flexibility of our eBikes is to show you! We’d love to have you come by for a test ride. Go to our test rides page to book a time, or get in touch at info@lug-carrie.com and we’ll organise your visit.
All you have to do is send us an email to info@lug-carrie.com. Cancellation will take effect 28 days from the day of notice, at which point you will schedule collection or bring back your eBike, the bike lock, charger, and any accessories that were included in your subscription.
The insurance included with your subscription only covers theft and damage of the bike, with an excess of $500 if our T&Cs have been met.
The insurance included with a subscription does not cover personal injury or third-party insurance, which a lot of our customers get from either their own insurance company or from third-party insurers.
There are lots of personal injury/3rd party insurance providers out there and we’re not experts, however, we know that the Bicycle Network, Bicycle Queensland and Cycling Victoria are good organisations that provide well priced insurance as part of membership.
Yes, you can.
We allow one free swap within the first four weeks of your subscription, to ensure that you have found the best bike for you and your lifestyle. After the first four weeks of your subscription you can still swap, but we’ll charge you a small fee of $180.
A Good Mover is anyone who is riding one of our bikes! They’re part of the Good Movement to reduce the number of short trips by car in Australia.
You’d be surprised how many of our Good Movers hadn’t ridden for a very long time and some have never ridden at all! The design of our eBikes makes them incredibly stable and easy to ride.
You can absolutely test out the bike in a safe environment. Head over to our website to book a test ride and our team will be able to help you out!
Our Good Mover Community is an incredible group of supportive riders across Sydney, Melbourne and Brisbane.
We have an online community of Facebook where Good Movers share their adventures and invite others along, ask questions and offer advice.
We also run community rides on the first Saturday of every month in each city. Anyone in the community can suggest routes and come along. If you’d like to bring a friend just let us know and we can tee it up!
Subscribe-to-Own is the ultimate flexible pathway to eBike ownership. We’ve made it simple for you to switch to the eBike lifestyle with our two programs that let you buy on your terms. Our “Fast Track” program is perfect for trying before you buy, while our “Mindful Mover” program offers ongoing flexibility with a clear path to ownership.
If you decide to purchase your eBike within your first 8-weeks of subscription, 100% of your subscription payments during that period can be used as credit to buy the bike you’re riding or a new one from our range. The offer is limited to 8-weeks and cannot be combined with the 50% Mindful Mover offer.
The full payment must be made while your subscription is still active and within that initial 8-week period.
This credit can be applied towards purchasing the eBike you are currently subscribed to, or towards any brand new eBike setup from our range. The credit is applied to the RRP of the eBike & accessories you choose to purchase.
Get 50% of your weekly subscription payments (from week 1 up to two years) to use as Lug+Carrie credit towards the buyout price of the eBike you’re riding.
The 50% credit calculation applies for the first two years of your subscription. After two years, your subscription credit will stop accruing; however, your existing Lug+Carrie credit will remain available to use as long as you maintain an active subscription on the same eBike.
Want something new? After 6 months of subscribing, you can get 15% off any new eBike and gear! This offer lets you swap your 50% subscription payment credits (that would typically apply to your current eBike) for this sweet discount. And yes, that 15% off is applied directly to the RRP of your shiny new eBike + accessories.
These programs are available exclusively to active Lug+Carrie subscribers. Subscribers can redeem their Lug+Carrie credit while their subscription is active or during their cancellation period.
If your subscription eBike had at least 500km+ on it when you received it or has been ridden by someone else for more than 6 months, we’ll do something pretty fair. We’ll first take 10% off its original retail price when calculating your buyout. Then, your applicable credits (whether 100% or 50%) will apply to that new, reduced price. Easy peasy!
Your Lug+Carrie credit cannot be used in conjunction with any other promotions, offers, or discount programs.
Yes, you can cancel your subscription if it no longer suits your needs. However, please note that any accrued Lug+Carrie credits will lapse upon cancellation. If you decide to resubscribe in the future, your program eligibility and credit accumulation will restart.
No, you are not obligated to purchase the eBike at any point during or after your subscription. Our program offers pathways to ownership if you choose, but subscribing indefinitely is also an option.
When you purchase your eBike, standard manufacturer warranties apply. You’ll inherit any remaining warranty on the eBike, with the warranty period starting from when the eBike was first given to a customer.
If you swap your eBike, any accrued buyout credit for that specific eBike will lapse.
Accessories can be transferred as part of a swap onto your new subscription eBike.
Good news! The 15% new eBike discount is still available to you, even after an eBike swap, as long as your subscription remains active.
If you enjoyed a discount on your subscription payments for a period (e.g., 50% off ), your purchase credit for that time will be calculated based on the weekly amount you paid during your subscription.
Yes, you’ll need to pay a $200 security deposit to start a new Lug+Carrie subscription. Think of it like a deposit you’d pay for a rental car – it’s held as security and fully returned to you once your subscription ends and the eBike (and accessories) are returned safely.
We’ll ask you to pay it as soon as your application has been approved and before you book your eBike delivery and handover.
We get it – bikes are meant to be ridden and enjoyed! We want you to feel free to explore without constantly worrying about every tiny scrape. A little wear and tear is totally normal, and we’re here to help keep your ride in tip-top shape.
The security deposit simply helps us ensure that our eBikes and accessories are returned in a condition that’s ready for their next adventure. It’s all about making sure the next rider has just as fantastic an experience as you did, and that we can keep our fleet of bikes circulating for everyone to enjoy.
We’ll process your refund as soon as you cancel your subscription and your eBike (and accessories) are returned safely. You’ll receive a confirmation email that your refund has been processed, and you can expect the money to land back in your account within 5-7 business days.
Our aim is always to return your full security deposit at the end of your subscription! To help us do that, we simply ask that your eBike and accessories be returned in good condition and that your subscription payments are all up to date.
If there’s significant damage beyond normal wear and tear, or if there are any outstanding payments, the deposit might be used to cover these. We’re happy to chat through any concerns you might have about this!
We understand that a little everyday wear and tear is completely normal when you’re out enjoying your eBike! When we talk about “good condition,” we’re generally looking for the bike and its accessories to be returned in a state where they’re ready for the next person to enjoy a great ride, just like you did.
Here’s a quick guide to what we look for:
Basically, we want to ensure the bike is safe, fully functional, and presentable for its next subscriber! If you have any concerns about your bike’s condition during your subscription, please always reach out – we’re here to help.
Yes. The pedal assistance you receive from your eBike is limited to speeds not exceeding 25km per hour. This rule governs all eBikes in Australia.
That said, you can ride your bike as fast as you want. Anything above 25km per hour, however, will require you to either pedal hard or find a big hill.
Absolutely. Head to this page to schedule a time, or send us an email to info@lug-carrie.com
Yes absolutely! These bikes are built to withstand the elements and are ridden around the world in rain, hail, snow or shine! Just remember “if it’s flooded, forget it!”. We also have accessories to keep your cargo and passengers dry in the rain. Check out this blog for winter riding tips to stay safe in more wild weather.
Check out the Melbourne Operational Zones.
We operate all over Melbourne, however, there are a few differences in the offering depending on where you live.
For Subscribers who live within 25km of our shop, we include:
For Owners who live within 25km of our shop, we include:
For customers who live outside our operational zone, we would love to talk to you. Please contact our team to discuss your options to get riding.
For Subscribers who live within 25km of our shop in Fitzroy, we offer free deliveries and pickups.
We are located at 329 Napier Street, Fitzroy.
We are open Tuesday to Friday, 9 am – 5pm, and 10 am – 4 pm on Saturday.
Get in touch at info@lug-carrie.com if you want to schedule a test ride one of our eBikes.
Check out a map of the Brisbane operational zone.
For customers who live within 20km of the Brisbane CBD, we include:
For Owners who live within 20km of our shop, we include:
For customers who live outside our operational zone, we would love to talk to you. Please contact our team to discuss your options to get riding.
We are located at 17 Trafalgar Street, Woolloongabba
We are available Tuesday to Friday, 9am – 5pm, and 10am-4pm on Saturday to chat with you about our subscriptions, and will be excited to announce our new location very soon.
Get in touch at info@lug-carrie.com or call 1300 766 552 if you want to schedule a service, swap some accessories, or test ride one of our bikes.
Check out the Sydney Operational Zone.
We operate all over Sydney, but there are a few differences in the subscription depending on where you live.
For customers who live within 20km of our shop at 4/51-53 Bourke Road, Alexandria, we include:
For Owners who live within 20km of our shop, we include:
For customers who live outside our operational zone, we would love to talk to you. Please contact our team to discuss your options to get riding.
For customers who live in our operating area (see ‘In which parts of Sydney do you operate?’), we offer:
We are located at Unit 4/51 Bourke Rd, Alexandria NSW 2015
We are open Monday to Friday, 9am – 5pm, and 10am – 4pm on Saturday.
Get in touch at info@lug-carrie.com or call 1300 766 552 if you want to schedule some service, swap some accessories, or test ride one of our bikes.
Our friendly team can help with tips on riding in bad weather, how to find the safest riding routes and riding with passengers. We also have a Facebook group where our community can help you to get moving, just ask away!
Lug+Carrie acknowledges the Traditional Owners of the lands on which we operate, and we pay our respects to their Elders past, present and future.
Before using a Lug+Carrie eBike, please check the applicable local laws relating to your intended use of the vehicle on roads and road-related areas.
Book a time to chat with us if you’ve got questions or want to sign up.
