At Lug+Carrie, we’re on a mission to reduce the number of short car trips. Our electric cargo bikes make your commute stress-free and turn the school drop off into a mini adventure. So, whether you’re new to eBikes, or ready to ditch the second car for good, we’re here to help you get moving!
Absolutely. Head to this page to schedule a test ride, drop into one of our city locations or send us an email at info@lug-carrie.com to enquire.
During your test ride, our team will help you determine which eBike is right for you. As well as, provide tips on riding with passengers, pets, and cargo to ensure you feel confident.
Whether you subscribe or buy is down to your personal needs and preferences but here is some guidance on why we think you might go for one or the other:
Subscription: a no-commitment introduction to the lifestyle with the benefit of never having to learn how to change a tyre or tune the gears.
Our subscription includes everything so all you need to do is Ride! This means we own all the hassles of maintenance, sourcing replacement parts or swapping accessories. If you fall in love…it happens…you can buy it outright after 6 months with a balloon payment.
Because we cover all the ongoing maintenance and replacement parts, we only use the most reliable, long lasting and safe products on the market.
Buy new: Get the latest models and features, delivered to your door, with ongoing manufacturer support
If you already know a thing or two about eBikes, you’ve done your research and know that Tern and Bosch are the best of the best, you might consider buying. You’ll have access to all the latest features and models, as well as your pick of colours and when your bike arrives, it’ll be fresh out of the box. One of our specialist Tern team will put it together, deliver it to you and do a personalised handover.
Buy refurbished: Same Bosch and Tern reliability for less. Warranty and tune up included. Avoid the pitfalls of Facebook Marketplace and Gumtree!
If you’re on a budget or you won’t ride enough kms to justify the cost of subscribing or buying new, refurbished might just be for you. You’ll be getting the same top quality with the peace of mind that it’s been serviced and maintained by our specialist Tern technicians. You’ll also get a full service history, battery health report, warranty and tune up included.
An eBike is just like a regular bike, but it includes an electric motor that is powered by a rechargeable battery. The motor provides pedal assistance, which makes carrying a large load, heading up hills, or riding into the wind (or all of the above) a lot easier.
Lug+Carrie eBikes have four different levels of pedal assistance, which allow you to get as much or as little help as you want. The motor makes it easy for you to carry loads like kids or groceries, or to get where you’re going without getting overheated and sweaty. Ultimately, eBikes help you to do more, ride more, and ride further.
Find out more about the top four reasons our customers chose an electric bike. We might have written this blog back when we only had 100 customers, but the advice still rings true!
Yes they are.
As electric bikes gain popularity and more manufacturers and importers enter the market, it’s important to understand the regulations surrounding their use. Especially if you intend on carrying your family and charging it in your home.
In Australia, there are specific rules regarding the maximum power output of the motor and how the power is delivered and all of our Tern bikes abide by these local laws and meet international safety standards above and beyond those here in Australia.
Find out more here.
Yes, you have to charge the battery if you want to use the electric motor, which we assume is the reason you’re looking into eBikes! The charge process is as simple as plugging it in, just as you would with your mobile phone. To fully charge the battery for the Tern GSD, HSD or Quick Haul, takes about 4 hours.
The battery can be removed from the bike for charging. This is super convenient if you want to take it up to your office with you to charge while you stare out the window and think about what you want to do next with your Tern.
So how long does a charge last? Using a single standard, fully charged battery, the Tern GSD or Quick Haul will run between 50 and 110 kilometres, depending on how heavily you rely on the pedal assist and how much load you carry. The Tern HSD will run for between 42 and 110 kilometres.
As a Lug+Carrie subscriber, however, you are covered by the Rider Rescue roadside assistance program. If you are stranded with a flat battery, mechanical issues, or an injury, they’ll organise a taxi to take you and your bike to a destination of your choosing, a ride valued up to $50. For more details, check out The Lug+Carrie Guide to Breakdowns
Additionally, if it’s just a flat battery and you’re looking for a workout, your Tern will work just like a normal bike when the battery is flat or if the motor is turned off.
If you’re an owner, you can join Bicycle Network as a member for an annual fee. Their membership includes access to Rider Rescue. You can be dropped off at one of our locations with your bike, and we’ll assist you in getting back on the road.
No. The Bosch batteries on our Tern bikes meet the most rigorous battery safety standards – a standard called UL2849.
Unfortunately, with news of eBike battery fires spreading in the mainstream media, people have become worried about the dangers involved with eBikes and scooters.
Find out more about why, if you opt for a Tern from Lug+Carrie, you have no reason to worry.
A Lug+Carrie subscription is an ongoing rental of one of our eBikes designed to remove upfront purchase costs, any suprises breakdown and maintenance fees, and everyday support to keep you moving For a fixed, predictable and budgetableweekly fee, you get:
We’ve created a helpful blog post that provides even more detail about the Lug+Carrie subscription service.
No you can’t subscribe, but you can buy a new or refurbished Tern bike from us if you live outside the operational zones!
We have our operational zones in place for our Lug+Carrie subscription customers so that we can provide our premium service. That includes delivery of your bike by one of our team who will set you up and get you ready to go, free at home servicing and maintenance (or we’ll pick the bike up and drop it back) and Rider Rescue – think roadside assistance but for bikes. Find out more about Rider Rescue here.
For more information on our operational zones in Sydney, Melbourne and Brisbane take a look here.
If your bicycle is damaged or stolen, you should get in touch with us to help you out.
Each bicycle is covered by insurance that carries an excess of $500. In the case of damage above $500 or theft, the subscriber would be responsible for the $500 excess payment, while insurance would cover the rest.
To be covered by insurance, your bike needs to be securely locked using the frame lock, chain lock, and alarm. The bike must also be kept undercover and out of sight overnight. Read more about how to safely lock your bike here or check out this nifty video our teammate Thomas kindly whipped up.
Damaged or lost parts, components, or accessories valued up to $500 will be charged to the subscriber at the value of the item/s.
Yes, you can! If you fall in love with your bike, you can buy it after 6 months with a balloon payment. Get in touch and we’ll chat with you about what that looks like. You can get a rough estimate on our ‘why subscribe’ page.
Yes, you absolutely can!
If you’re already a Good Mover:
If you haven’t seen your unique referral code, check your emails or get in contact with the team.
The Tern Quick Haul, GSD and HSD are built to be extremely flexible in terms of who can ride them. The bikes each have handlebars and seat which, when adjusted, accommodate any rider from 150-195cm tall. And because the frames have low-step through heights, it’s easy to get on and off, no matter your size.
The best way to illustrate the flexibility of the Terns it to show you! We’d love to have you come by for a test ride. Go to our test rides page to book a time, or get in touch at info@lug-carrie.com and we’ll organise your visit.
All you have to do is send us an email to info@lug-carrie.com. Cancellation will take effect 28 days from the day of notice, at which point you will schedule collection or bring back your eBike, the bike lock, charger, and any accessories that were included in your subscription.
The insurance included with your subscription only covers theft and damage of the bike, with an excess of $500 if our T&Cs have been met.
The insurance included with a subscription does not cover personal injury or third-party insurance, which a lot of our customers get from either their own insurance company or from third-party insurers.
There are lots of personal injury/3rd party insurance providers out there and we’re not experts, however, we know that the Bicycle Network, Bicycle Queensland and Cycling Victoria are good organisations that provide well priced insurance as part of membership.
Yes, you can.
We allow one free swap within the first four weeks of your subscription, to ensure that you have found the best bike for you and your lifestyle. After the first four weeks of your subscription you can still swap, but we’ll charge you a small fee of $180.
A Good Mover is anyone who is riding one of our bikes! They’re part of the Good Movement to reduce the number of short trips by car in Australia.
You’d be surprised how many of our Good Movers hadn’t ridden for a very long time and some have never ridden at all! The design of the Tern bikes makes them incredibly stable and easy to ride.
You can absolutely test out the bike in a safe environment. Head over to our website to book a test ride and our team will be able to help you out!
Our Good Mover Community is an incredible group of supportive riders across Sydney, Melbourne and Brisbane.
We have an online community of Facebook where Good Movers share their adventures and invite others along, ask questions and offer advice.
We also run community rides on the first Saturday of every month in each city. Anyone in the community can suggest routes and come along. If you’d like to bring a friend just let us know and we can tee it up!
Yes. The pedal assistance you receive from your eBike is limited to speeds not exceeding 25km per hour. This rule governs all eBikes in Australia.
That said, you can ride your bike as fast as you want. Anything above 25km per hour, however, will require you to either pedal hard or find a big hill.
Absolutely. Head to this page to schedule a time, or send us an email to info@lug-carrie.com
Yes absolutely! These bikes are built to withstand the elements and are ridden around the world in rain, hail, snow or shine! Just remember “if it’s flooded, forget it!”. We also have accessories to keep your cargo and passengers dry in the rain. Check out this blog for winter riding tips to stay safe in more wild weather.
Check out the Melbourne Operational Zones.
We operate all over Melbourne, however, there are a few differences in the offering depending on where you live.
For Subscribers who live within 25km of our shop, we include:
For Owners who live within 25km of our shop, we include:
For customers who live outside our operational zone, we would love to talk to you. Please contact our team to discuss your options to get riding.
For Subscribers who live within 25km of our shop in Fitzroy, we offer free deliveries and pickups.
We are located at 329 Napier Street, Fitzroy.
We are open Tuesday to Friday, 9 am – 5pm, and 10 am – 4 pm on Saturday.
Get in touch at info@lug-carrie.com if you want to schedule a test ride one of our eBikes.
Check out a map of the Brisbane operational zone.
For customers who live within 20km of the Brisbane CBD, we include:
For Owners who live within 20km of our shop, we include:
For customers who live outside our operational zone, we would love to talk to you. Please contact our team to discuss your options to get riding.
We are located at 17 Trafalgar Street, Woolloongabba
We are available Tuesday to Friday, 9am – 5pm, and 10am-4pm on Saturday to chat with you about our subscriptions, and will be excited to announce our new location very soon.
Get in touch at info@lug-carrie.com or call 1300 766 552 if you want to schedule a service, swap some accessories, or test ride one of our bikes.
Check out the Sydney Operational Zone.
We operate all over Sydney, but there are a few differences in the subscription depending on where you live.
For customers who live within 20km of our shop at 4/51-53 Bourke Road, Alexandria, we include:
For Owners who live within 20km of our shop, we include:
For customers who live outside our operational zone, we would love to talk to you. Please contact our team to discuss your options to get riding.
For customers who live in our operating area (see ‘In which parts of Sydney do you operate?’), we offer:
We are located at Unit 4/51 Bourke Rd, Alexandria NSW 2015
We are open Monday to Friday, 9am – 5pm, and 10am – 4pm on Saturday.
Get in touch at info@lug-carrie.com or call 1300 766 552 if you want to schedule some service, swap some accessories, or test ride one of our bikes.
Our friendly team can help with tips on riding in bad weather, how to find the safest riding routes and riding with passengers. We also have a Facebook group where our community can help you to get moving, just ask away!
Book a time to chat with us if you’ve got questions or want to sign up.
