At-home services and repairs are available within a 25km radius of our store. Let us come to you!
We have completed more than 7000 Tern eBike services and repairs!
Drop your bike off or have us pick it up, and it will be ready at your local store the next afternoon for you to ride home!
Call us on 1300 766 552 with any questions.
At-home servicing and repairs are available within a 20-25km radius of our stores. Lets us come to you!
We have completed more than 7000 Tern eBike services and repairs!
Drop your bike off or have us pick it up, and it will be ready at your local store the next afternoon for you to ride home!
This is only accessible within our Operational Zones.
*More extensive or specific work can be arranged and quoted.
Enjoy peace of mind with our all-inclusive servicing covered under your subscription.
Whether you prefer us to come to you or bring the bike to us, we’ve got you covered.
If your bike needs extra attention, we’ll pick it up, provide a comprehensive service, and return it when we’re back in your area.
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Pitstop: This is ideal for quick fixes like flat tyres or broken or derailed chains.
Peace of Mind: Perfect for riders who have completed less than 1000 km, or it has been less than 12 months since their last service.
Like New: Perfect for riders who have completed more than 1000 km, or it has been more than 12 months since their last service.
Pitstop: 15 to 30 minutes. If it requires more than what is included in a “Pitstop,” we may ask to take the bike to the workshop.
Peace of Mind: Your bike will be ready a day after collection from your local store after 4 p.m. except Sundays. If you would like your bike delivered to your home, this can be arranged at a later time/date in the next available slot.
Like New: Your bike will be ready a day after being collected from your local store after 4 p.m. except Sundays. If you want your bike delivered to your home, this can be arranged at a later time/date at the next available slot.
If so, don’t worry we have you covered! Please book “Like New” or call our team to assess your options. Please note that we cannot evaluate the time or parts required to make any repairs without inspecting the bike in person.
You will only need to make payment once the bike has been serviced or repaired. That means you can pay at pick-up or when we arrange home delivery.
Please note we will deliver your bike back to you when payment has been received.
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Our team will contact you to discuss your specific service needs.
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We’ll schedule your service at a time that suits you best.
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For our Peace of Mind or like-New Service, your bike will be ready a day after being collected from your local store after 4 p.m. except on Sundays.
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You’ll be back on the road, riding with confidence!
Checkout what our existing customers say.
“Love my Tern eBike from these guys! Customer and bike service both outstanding”.
“Thanks to the Lug+Carrie team for the service and support. Special thanks to Rich for going above and beyond on my recent bike service. Rich was very thorough and made sure everything was working as expected after a break pad change.”
“They stand out for their exceptional customer service. Every visit, whether it’s a simple service check-up or an urgent repair, is handled with professionalism. Their team is very skilled with tern bikes, friendly, and always willing to go the extra mile to ensure the customer’s needs are met.”
Book a time to chat with us if you’ve got questions or want to sign up.
