We want you to always feel confident on your electric bike. That’s why we’ve included bike insurance as part of your Lug+Carrie subscription.
In general, so long as you have stored, locked and ridden your bike appropriately, you will be covered for damage and theft, and the maximum amount you are responsible for paying is a $500 excess.
However, if you have not followed our locking and storage requirements you may be liable for the full value of the bike.
To learn more check out our T&Cs.
If you’re still unsure, our team is here to help. Click Call Us to speak to your local team member.