What if the bike gets damaged or stolen?

If your bicycle is damaged or stolen, you should get in touch with us to help you sort out the problem.

Each bicycle is covered by insurance that carries an excess of $500. In the case of damage above $500 or theft, the subscriber would be responsible for the $500 excess payment, while insurance would cover the rest.

Damaged or lost parts, components or accessories valued up to $500 will be charged to the subscriber at the value of the item/s.

Discover your dream ride!

Our test rides kick off with a quick chat to match you with the perfect eBike to meet your lifestyle. Then, you’ll grab a helmet and head out for a spin. Our friendly team will accompany you every pedal of the way, ensuring you’re equipped with all the tips and tricks you need.

Book a test ride

Find out for yourself how much fun you can have on a Lug+Carrie.

Build your eBike

Use our eBike Builder to tailor a bike setup to your lifestyle.

Ask us anything!

Book a time to chat with us if you’ve got questions or want to sign up.